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Services

General Administration

Services
Title Major Revision Previous Schedules Schedule Item
Complaint, petition or request for service

received by local government
NOTES: Appraise these records for historical significance prior to disposition. Petitions by citizens involving very significant issues should be retained permanently.
For additional fiscal items, see Fiscal section of this Schedule.

 CO2 29; MU1 29; ED1 313; MI1 33 77

a: Summary record (such as log or register) of complaints, petitions or requests:
RETENTION: 6 years after disposition of all complaints, petitions or requests listed

b: Complaints, petitions or requests relating to other than routine services or activities:
RETENTION: 6 years after final disposition of complaint, petition or request

c: Complaints, petitions or requests relating to routine government services or activities:
RETENTION: 1 year after final disposition of complaint, petition or request
Repair, installation, maintenance or similar record,

including but not limited to request for service, work order, record of work done, and summary or log of service performed:
RETENTION: 6 years
NOTES: For maintenance, testing, service, operational and repair records for public equipment or vehicle, see item no. 817 in the Public Property and Equipment section.

 CO2 16; MU1 16; ED1 16; MI1 16 78
Ombudsman/referral service records

covering citizen complaint services, landlord/tenant advisory services, job placement consultation, handicapped person's assistance, and related services, including but not limited to log or master index, copies of complaints, intakes and referrals, and individual case file materials

 CO2 349; MU1 320; MI1 276 79

a: Relating to other than routine services or activities:
RETENTION: 6 years after final disposition of matter

b: Relating to routine services or activities:
RETENTION: 1 year after final disposition of matter
Surplus food distribution records,

covering federally donated food and related commodities, including but not limited to inventory, order form, eligibility determination records, authorizing receipt and reports on storage and distribution:
RETENTION: 4 years

 CO2 355; MU1 332 80